Continue Selling When Out of Stock even if there's an stock or price update made to my store

Legacy boards (read-only) Wholesale And Dropshipping
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Topic summary

Issue: Automatic supplier-driven price/stock updates in a Shopify store (using DSers) are unchecking “continue selling when out of stock,” making products unavailable. The goal is to keep this setting fixed regardless of updates.

Technical context: Apps can change a variant’s overselling behavior via the inventory_policy field using the Admin GraphQL productVariantUpdate mutation. inventory_policy controls whether customers can buy when stock is 0 (allow vs. deny).

Recent inputs:

  • One view: This behavior is likely caused by an app update to inventory_policy; check Shopify docs for productVariantUpdate and inventory_policy. Action: contact DSers to confirm and adjust their sync behavior.
  • Another view: DSers may not be the cause; consider alternative supplier sync apps that don’t change this setting.

Action items:

  • Reach out to DSers support to ensure inventory_policy remains set to allow (continue selling) during updates.
  • Review app settings/workflows that modify variants and audit inventory-policy changes.
  • Evaluate alternative dropshipping/sync apps if DSers cannot preserve the setting.

Status: Unresolved; requires confirmation with DSers or switching tools.

Summarized with AI on December 24. AI used: gpt-5.
1

I am using the DSers app on my shopify store and use an automatic price and stock monitor from my suppliers so that my store automatically updates the price of my products or stock.

I noticed that everytime an automatic update is made to the products price or stock count, the option to “continue selling when out of stock” get unticked and the product becomes unavailable on my storefront.

This is an issue as I would like to continue selling my products when out of stock regardless of any changes/updates made. Is there a setting to fix this and keep it constant?

2

Hi,

It is possible for a Shopify App to alter the “continue selling when out of stock” option by updating the inventory_policy using the productVariantUpdate

mutation

Check out the docs for the mutation here, and the inventory_policy attribute here. so its best to contact Dsers regarding this. they can provide answers for this issue.

As you are dropshipping, you con try our new dropshipping app at https://apps.shopify.com/kentods-dropshipping

3

I don’t they DSers does that but if you work directly with suppliers, you can try our app https://apps.shopify.com/syncerize and it doesn’t change this setting when the inventory is 0 on supplier side