Continuous Loading When Navigating Back Using Browser Button

Shopify Discussion

Topic summary

An e-commerce site (lecomptoirdefrance.com) experiences continuous loading when users navigate back using the browser’s back button.

Reproduction Steps:

  • Visit homepage and select a collection
  • Choose a product and view its details
  • Click browser back button → page shows continuous loading screen

Technical Details:

  • Theme: Gecko version 4.4.1
  • Duration: Persisting for approximately 4-6 weeks
  • Platforms affected: Multiple operating systems (Mac, Ubuntu, Windows) and browsers (Brave, Chrome)

Current Status:
Shopify support confirmed replicating the issue. They identified that Gecko appears to be a third-party theme not available in the official Shopify theme store.

Recommended Next Steps:

  • Contact the theme developer directly about the issue
  • Request an updated theme version compatible with current Shopify platform updates
  • Third-party themes often require developer fixes when platform updates cause conflicts

The discussion remains open, awaiting developer contact or theme update.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
1

Hi Folks,

We are encountering problems with our E-commerce website (Link: https://lecomptoirdefrance.com/).

To reproduce the issue, please follow these steps:

  1. Visit the homepage and select any collection.
  2. Choose a specific product and proceed to its details page.
  3. Now, click the back button on your browser, and you will notice the page loading screen.

This issue has been observed on various operating systems such as Mac, Ubuntu, and Windows, using both Brave and Chrome browsers.

1 Like
2

Hi, @AntonyRoshan .

This is Rio from the Shopify Community Team. Thank you for sharing that with me. I’ve tested it out and I was able to replicate it on my end.

To further investigate the issue, could you please try using an old version of the theme and see if the loading icon still appears?

Additionally, I would like to know when you first noticed this issue and what theme you are currently using.

If you can share some more details we can try to identify the issue and reverse it.

3

Hi, @Rio

Thank you for verifying the issue. Here are some additional details regarding the theme:

The problem of continuous loading when navigating back has been persisting for the past few weeks, approximately 4 to 6 weeks.

Please let us know if you require any further information or if there’s anything else we can provide to help resolve this issue.

4

Thanks for that information, @AntonyRoshan .

I’m unable to find the Gecko theme. Was this a third-party theme? If it was purchased through the Shopify theme store, or a free theme it should be fairly easy to troubleshoot.

Third-party themes that aren’t built by Shopify or our partners are hard to troubleshoot as generally, the partner will code customizations that tend to break as the platform updates.

Do you remember/ still have contact with the team, or site you purchased the theme from? If you can get in touch with them, they should have an updated theme version that would adjust to any updates with Shopify hopefully.

Can you try giving the theme developer a message and let them know about this issue? Hopefully, this is something they’re aware of it and it will just be a simple fix.