Credit Card Icons missing on checkout with shopify express check out is confusing to customers

Payments + Shipping & Fulfilment

Topic summary

Merchants are experiencing issues with credit card icons not displaying properly at checkout, causing customer confusion.

Main Issues:

  • Credit card payment icons are missing from the Shopify checkout page, making it unclear to customers that credit card payments are accepted (not just PayPal)
  • After updating the Dawn theme, payment icons disappeared from product pages, leaving only “Check Out Securely With” text with no way to restore them through theme editor

Shopify’s Response:

  • Checkout pages have limited customization due to security requirements that protect both merchants and customers
  • Customization options depend on subscription plan level
  • Shopify Plus subscribers can access checkout.liquid for more extensive modifications
  • Recommended reviewing official Shopify Checkout documentation and Developer Documentation for available customization options
  • Feedback will be shared with developers for potential future improvements

Status: The issue remains unresolved with no immediate fix provided for standard plan users.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

Hello.

With Credit Card Icons missing on checkout with shopify express check out it is confusing to customers.

The major reason i am considering going with Shopify is to offer alternative to Paypal to my customers.

I want Credit Card Icons prominent in the Shopify Checkout page. how do i do that?

Explanation Video attached.

Thanks in advance, Keith

2

Hi @cnckeith ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with your checkout page, to ensure this gets resolved. To gather a bit more information, are you able to share what subscription plan (i.e Basic, Shopify, Advanced, etc) you’re currently on?

To share some context, the checkout is a secured page that allows for limited customization. This is due to security reasons, which ensures the protection of both customers and merchants. While I can completely understand how this may not be ideal, I recommend checking out our Shopify Checkout documentation for a complete list of what you can currently change.

If you are currently on a Shopify Plus plan, the checkout.liquid can be made accessible to you to complete limited customizations. We have a great Developer Documentation that touches more on this and recommend checking it out.

I will however, share this feedback with our Developers as we are always looking for ways to improve the platform and appreciate the feature suggestion.

Please let me know if you have any other concerns.

3

My payment icons disappeared from my product page after I updated the Dawn theme. Now is just says “Check Out Securely With” and you can’t delete that and I can’t find how to add the icons back there. There is no block to delete or edit. What’s the fix for this?