customer "forgot your password" button does absolutely nothing

[kuhnproducts]

When customers click on forgot your password link nothing happens, it’s as if the link is completely dead.

Customer Account Page

Click on “forgot password” and nothing happens

[LitExtension]

Hi @kuhnproducts ,

I checked and found the js error, this was causing the error: https://i.imgur.com/fS7UFRQ.png

Therefore, you need to contact the theme for support, because with the error like this, it will be difficult for someone else to debug it.

Hope it helps!

If my answer can help you solve your issue, please mark it as a solution. Thank you and good luck.

[IttantaTech]

Hello , @kuhnproducts

Please put this code at the bottom of the theme.js file

$(“#HideRecoverPasswordLink”).on(“click”,function(){
$(“#CustomerLoginForm”).show();
$(“#RecoverPasswordForm”).hide();
});

$(“#RecoverPassword”).on(“click”,function(){
$(“#CustomerLoginForm”).hide();
$(“#RecoverPasswordForm”).show();
});

[kuhnproducts]

Thank-you.

That seems to have fixed it.

I’ve been dealing with this for over 8 months.

THANK-YOU!

[ElizabethMyers]

Hey so I added the code provided to make the Forgot password link function properly, and instead of loading the Forgot password content, it just makes the whole login block of content disappear. I’m really hoping you have ideas to make it work! Thanks in advance.