Since the major Shopify outage on Tuesday October 25th, we have been receiving complaints from customers who cannot place an order.
The following error presents itself no matter which browser and cookie etc. settings they use.
“A new delivery condition in the seller proposal must be accepted in order to continue”
“A new delivery condition in the seller proposal must be accepted in order to continue”
“A new delivery condition in the seller proposal must be accepted in order to continue”
We have been in contact with support the entire time with them no being able to replicate the error.
Here is the response.
Shopify Support:
"Thank you for reaching to us about your concern on your customers seeing an error when reaching to your store’s checkout page. Rest assured that we will get this sorted out for you.
I have tried to place a test order for 2 different products and browser just to see if I would get an error from both sides. Here are the results that I am getting on my end. I did not encounter any error when reaching to the checkout page.
From here, I want you to test it out for yourself just to check if this error has been resolve already. If not then this have got to do with your customer and the device they are currently using. So for that to get corrected you can just ask them to perform a local troubleshooting steps on their end and try to place an order again just to see if that works out on their end. Since it worked out in my end.
Troubleshooting Steps
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Clear your cache and cookies on the browser. After this, completely reboot the browser.
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Ensure the browser’s cookie preferences are NOT set to “Block all cookies”.
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Try a different web browser, as well as incognito mode or private mode to rule out any browser issues.
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When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
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Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones).
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Try another device, like another computer or mobile phone.
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Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
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Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
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Ensure there are no pop ups being blocked in the web browser.
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Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
Let me know if this works out for you. Keep me posted on this one!
Best Regards,
Shopify Support Advisor"