I’ve had several customers today get the following message while trying to checkout:
“A new delivery condition in the seller proposal must be accepted in order to continue”
Is there something I need to agree to? and if so where is it?
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Same here. Would like some help figuring this out as well. Thank you.
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Ditto! We use shipstation - wondering if it’s a connection there? But would love to know what is happening so we can get order out.
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We have a client who is just now starting to experience this. Seems to be a global problem. Hoping Shopify jumps in soon!!
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We just had a customer call with the same issue.
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Same here. Had customers calling with exactly the same message. Some orders go through but clearly not all.
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We have just recently started getting this error, too, in the past couple of days.. I was wondering if it was a shopify or shipstation problem, but it appears to be a shopify? I was nervous it was because we switched from FedEx to UPS, but this thread seems to be more than that. I hope this gets figured out soon, or someone comments this thread who may know soon..
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Has anyone found a solution to this? Been having the same issue since Friday
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We’re still getting this issue too! Has anyone found a solution? Any suggestions @Shopify_77 ?
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Hi, all!
Thank you for reaching out and posting to the Shopify community!
Yesterday, Shopify received reports of customers having issues with checkout, primarily shipping rates showing as changed and error messages at checkout. Our developers are actively working to have this resolved for you and your customers.
We understand how important this is for the functionality of your business and we appreciate your patience as we work to have this fixed. I will share an update via this thread once we have resolved the issue.
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We have been having this issue since Friday.
- Customer unable to login
- Checkout does not work and times out. There is a large issue.
Hi, @jachilles12 .
Thanks for your response.
Since you’ve been experiencing this issue since Friday, I encourage you to reach out to our support team via the Shopify Help Center. The reason is, your account will need to be authenticated so we can take a look at the backend and see where the issue is stemming from. When reaching out I recommend sharing screenshots and what steps you’ve taken to see the checkout error.
Through the help center you’ll need to log into your account and select a topic from the ones provided to view our available contact options.
Hi Victoria - do you have an idea of when this fix will be complete?
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Several customers have been complaining of the same issue. “A new delivery condition in the seller proposal must be accepted in order to continue.”
We have been in contact with shopify support since the major outage on Tuesday October 25th at 1:00 pm with no solution.
From support just now "
From here, I want you to test it out for yourself just to check if this error has been resolve already. If not then this have got to do with your customer and the device they are currently using. So for that to get corrected you can just ask them to perform a local troubleshooting steps on their end and try to place an order again just to see if that works out on their end. Since it worked out in my end."
I have asked several customers to clear cache etc. and also to try a new browser and they still could not order…
The only thing that works is to create a draft order and invoice manually.
There is clearly an issue with the Shopify UI since the outage.
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Same problem here. Shopify pleads ignorance and wants my already irritated customers to send screenshots. Looks like they are aware of this in spite of their claims.
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Still no solve, had 2 orders come in this morning. Support claims it wasnt affecting anyone else… and to clear the cache.
Very frustrating @Shopify_77
We have also asked our customer to clear cache, etc. and she was still having difficulty.. We’re going in the backend and creating an invoice, etc. But this is such a hassle..
Another customer found a way around by using our freight services for a simple 10kg box (I was able to change it on the back end) but this is also means we have to go through and do a shipping refund. Why they didn’t get this error for freight, but they are for ground shipments, I am unsure..
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Well as you can see it IS affecting more than you!!I contacted Shopify but have not heard back yet. very frustrating.
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100% I am not asking our customers to spend an hour troubleshooting why our website isn’t letting them place an order! Support has not escalated the ticket to the proper channels to solve the underlying issue.
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