MESI Woodshop.com will not load on mobile devices but will on desktops. Dawn theme is current version. I’m using yotpo, junip and seo king apps. Shopify has no explanation but has said Dawn might not support mobile which is very confusing. This issue crosses over all cell carriers and all mobile devices. I even use Googles dns but can’t get my site to load. Any help would be appreciated as this has been going on since October 24.
Topic summary
A Shopify store owner reports their site (mesiwoodshop.com) fails to load on mobile devices across all carriers and device types, while functioning normally on desktop. The issue has persisted since October 2024.
Current Setup:
- Using Dawn theme (current version, in use for 3 years without prior issues)
- Apps installed: Yotpo, Junip, and SEO King
- Shopify support suggested Dawn might not support mobile, though this seems unusual
Community Responses:
- One user noted the store redirects to a different URL, which may cause extended loading times on mobile
- Screenshots show the site does eventually load on mobile for some users
- Multiple responders recommend switching themes temporarily to isolate the issue
- Suggestion to check if installed apps or third-party tools are causing conflicts
Status: The issue remains unresolved. The store owner has not yet tested theme switching or performed app conflict checks to identify the root cause.
After entering the URL you provided, I noticed that your store is being redirected to this URL. This process takes a certain amount of time on desktop and is likely to take even longer on mobile.
I’ve checked it on mobile, and your store is still loading. Have you tried switching the theme?
I hope this helps
Best,
Daisy
Hello there @MESIWoodshop Like @DaisyVo suggested, have you tried switching themes yet? In addition to that, do you have any apps or third party tools that could be causing any internal store issues? Please do crosscheck for that if you haven’t cause it’s usually a common cause.
Looks like you are at looking at a different site than mine: https://mesiwoodshop.com/
I have not switched Themes yet. I have used Dawn for 3 years with no problems until recently.
No I have not switched Themes, I was not aware Dawn had this mobile rendering issues. I use Yotpo, Junip and SEO King apps. How can I crosscheck if they are causing the mobile loading issue? Thanks