My subscription was automatically renewed, but I did not intend for that to happen. I would like to pay for just the current month and request a reimbursement for the remaining 11 months. Unfortunately, I couldn’t find a phone number for support, and the available options suggest deactivating the account and paying for the entire year, even though my store won’t be online during that time. This seems impractical. Could you please advise on how we can resolve this issue?
Hey @envirojay ,
Thank you for reaching out today.
We consider merchants signing up for long-term plans to be committing to Shopify. This gets you a discount on your plan and allows you to take advantage of our annual plan promotions. In the first 30 days, we allow refunds and plan changes as goodwill gestures for those who happen to change their mind. However, after the first 30 days, we consider it well into the start of an annual billing cycle. When you enter into a long-term subscription with Shopify, you are committing to being in that plan for the time period.
Moving from annual billing back to a monthly subscription cycle will require reaching out to our live support channels for them to be able to carry out this request. Please visit our support portal here and log in to your account to create a support request. Please note that moving from annual to monthly will mean losing out on the benefits we offer to our annual plan members - namely you will lose the 25% discount, and the access to free of charge Carrier Calculated Shipping will be removed.
Please let me know if you have any further questions,