'Deadline Approaching: Take Measures!' Is this a SCAM?

Shopify Discussion
1

Hi Shopify team,

I have received the following email a couple of times now, and it feels like a scam to me. Could please someone confirm this is a scam and not something I need to do on my end?

Dear Shopify Merchant,

We’ve noticed that you haven’t taken any action regarding our previous email about the new regulations and your store’s performance. To avoid deranking, it’s crucial that you address these issues promptly.

Please respond to this email if you need assistance as soon as possible to receive personalized support and guidance. Our team is committed to helping you achieve success on Shopify.

Time is of the essence, so we urge you to take measures.

Best regards,
Airaa Tylo
Assigned Shopify Support Team

I received this from 'Shopify Support (airaatylo@gmail.com) is the email.
Then I reply asking what it was about and they replied back with the following:

The previous message was regarding bot configuration issues, as well as BTO and FTO resolution. We recommend hiring an expert, if available, with specific expertise in BTO and FTO fixes. Ensure they conduct a thorough analysis to resolve all issues and implement solutions to prevent them from recurring.

Alternatively, if you would like me to help you book an appointment with one of our Shopify Recommend Experts, let me know your decision.

Best Regard
Airaa tylo

I’m quite new to ecommerce and Shopify, and I have no idea what they are talking about! Could someone assist?

Thank you!

2

Hi @ThiciaLuiza

Did your Shopify store have any issue ever before?

I think this email is kind of directly forwarded mail, it’s potentially a scam message.

3

Hi,

No, I have never had any issues with my Shopify store before. I thought it was a scam as well.

4

Hi @ThiciaLuiza

Yes, it is spam, if you have searched a forum or just in Google you would find 100 of the same posts, warning and confirming it is spam.

As you noticed " 'Shopify Support (airaatylo@gmail.com ) is the email." Shopify will never send you an email from a Gmail account.

You also can see they are using a sense of urgency to trick others into responding or clicking some link. Like always, do not ever click a link in an email

from a sender, you do not know and assume it is a scam.

Take care and stay safe, a lot of scams are running online.

1 Like
5

Hi @ThiciaLuiza

Could you kindly accept as Solved?