I received an email from “Shopify” saying that my store is violating their policies. I thought it was real at first, but I also got retargeted to telegram and I don’t feel right about that. Please somebody help me check if this email is legit!!
Topic summary
A user received a suspicious email claiming their Shopify store violated policies and was redirected to Telegram, raising concerns about legitimacy.
Confirmed as a scam:
- Multiple community members verified this is fraudulent
- This type of scam appears frequently on the forum (4-5 new topics daily)
Red flags identified:
- Sender uses a Gmail address (Shopify never uses Gmail for official communications)
- Creates artificial urgency in the subject line to pressure quick action
- Redirects to Telegram for communication
Recommended actions:
- Delete the email immediately without responding
- Do not click any links or provide information
- When suspicious, hover over sender address to verify source
- Search Google for similar scam reports
- Reference community post explaining common Shopify phishing tactics
Status: Resolved - confirmed scam, user advised to ignore and delete.
It’s a scam. Delete and move on.
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HI @RamiroRD
It is a scam and a lot of that is going on right now, almost every day 4-5 new topics on the forum appear.
Please check this great post that explains a few things
But to add, if you hover over the “Shopify support” sender you will most likely see a Gmail email. Shopify never uses that. Next, when you find something suspicious try to Google search. You can find pages and pages of similar questions; most have scams in the title. Scammers use a sense of urgency as you see in the title not to give you time to think and react straight away.
So be cautious and stay safe.
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