A merchant ships orders from multiple inventory locations, resulting in customers sometimes receiving multiple packages for a single order. They want to send a specialized email notification specifically when an order is split into multiple shipments, rather than sending the standard shipping confirmation email multiple times.
Initial responses suggested manual email communication, which didn’t address the automation need. A suggestion was made to explore Shopify Flow, which may be capable of triggering custom emails when orders are split into multiple shipments.
Status: The question remains open with no confirmed solution yet.
Hi!
I am shipping some of my orders from multiple inventory locations. This means my customer will receive multiple packages for one order sometimes.
Is there a way to have my customers receive a specialized email explaining they’re receiving two packages when this happens, not just the generic shipping confirmation email twice?
TYIA!
Yes, you can send a message to them via the mail they provided while filling their address. you would have to include your STORE NAME in the mail
This is not what I’m asking. I’m asking for a specialty email that will be sent only when it’s multiple parcels.
have you tried using shopify app low? it can handle sending a custom email when an order is split into multiple shipments.