Delete photo files not using | LOOKED EVERYWHERE

Shopify Discussion
1

I’ve looked all over to find where the photo files are stored.

I’ve looked under settings for a files link. It does not exist in that location.

I am trying to remove photos we will not be using.

PS anyone know how to actually contact shopify support? It seems no longer possible.

2

Hi, @ScentFluence !

Thank you for your post, I’m happy to look into this with you.

When you log into your Shopify admin and navigate to Content (on the left-hand side of your screen) > Files, are the photos you’re looking for there? If so, you can select the checkbox beside the file(s) you want to delete. Click Delete, and then click Delete again to confirm. You can learn more about managing files in this help document.

You can get in touch with our live support team through the Help Center. We’re available 24/7, and when it comes to reaching out to our live support line, I’ll provide some steps here to make it easier.

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

I hope this helps! Please let me know if you have any more questions.