Digital Downloads - not able to upload any file

Hello

I just purchased shopify today and try to add my first product. But I’m not able to success :sweat_smile: . Every time I facing same error when I try to upload my digital product. Can please help me out?

Error: One or more of your files failed to save. Please try saving again.

Please find the attached screenshot as well.

also link for screenshot: https://drive.google.com/file/d/1ku8XTj0QpPpbf9UqDl3Eq3wlmw55V4z0/view?usp=sharing

2 Likes

Hi,
I have the same problem as you. I tried to upload files several times and tried with different products as well but to no avail

1 Like

Hi,
I have the same problem as you.

1 Like

also having this problem

also having the same problem.

Does anyone talk with the support team?

Seems like an issue of app. I guess you should write to the app support instead.

Hello @kishan04 ,

Have you contacted Digital Downloads app developers? This is probably not a typical issue. They will help you to fix this issue.

Best,
Anastasia

Hi there,

You can try app Digital Downloads Pro: Deliver digital products easily, including books, pdfs, video, music, license keys and software.

Best Regards.

1 Like

The same issue don’t know how to contact the Shopify app developer. Also, get error when opening digital downloads most times