Disappointed that you are disabling Product Reviews by Shopify!

Shopify Apps

Topic summary

Main issue: Shopify is discontinuing the Product Reviews app, leading to user dissatisfaction and a request for an explanation.

Key update: After May 6, 2024, the app will no longer be supported and existing reviews will not be visible on storefronts.

Recommended actions before the cutoff:

  • Export all existing reviews.
  • Migrate to an alternative reviews app (example provided: Ali Reviews).

Resources shared: A step-by-step export guide and a link to an alternative app were provided; these are central for migration.

Open points: No explanation was given for why the app is being discontinued, leaving the user’s request unanswered.

Status: No resolution on the discontinuation decision; practical next steps for merchants were outlined.

Summarized with AI on December 31. AI used: gpt-5.
1

I’m super disappointed and dissatisfied with this. I would like an explanation.

1 Like
2

Hi Farmersteph,

I’m sorry to hear that you’re dissatisfied with the discontinuation of Shopify Product Reviews app. After May 6, 2024, the app won’t be supported and your existing reviews won’t be visible on your site.

Before that day, make sure to export your reviews and migrate to a new app.

Here’s a handy guide to help you easily export your reviews: https://docs.google.com/document/d/1k3HSI6NFxNltWPx_6_gAFNo3_iaqAV2k0SII8jFaPRg/edit?usp=sharing

Hope this helps!