Disconnecting my google domain from Shopify after ive shut down my shopify account

Technical Q&A
1

Hi there,

Im struggling and could really use help. I disconnected my shopify store from 3rd party domains (in this case my personal google domain)

Remove third-party domains

  1. From your Shopify admin, go to Settings > Domains.
  2. In the Third-party domains section, select the domain that you want to remove.
  3. Do one of the following: If your account is on the Basic Shopify plan, then click Remove. …
  4. Click Remove again to confirm.

so i already did this step. But my google domain remains connected. When i go to my personal google domain, it keeps redirecting to my shopify.

Then, i canceled my shopify, and now i dont have access to any options for my store. Its frustrating because i paid through the end of July for my shopify, but because i took it down, i cant even access any of the shop options. Its really confusing. Anyways, all i want to do is disconnect my google domain from shopify. Please Help!

2

Hello @tmlockett !

Thank you for detailing all of the steps that you have taken so far, I understand it has been frustrating. It sounds like you have done everything right - however one step that I think could be missing is changing your A record and CNAME record to redirect to the new site that you want it to go to.

It is possible that you still have Shopify records in place, and just in case, this is what they look like so you know what to change:

However, if you have already changed those records to point to your new site. I recommend you look into this with Google Domains support as they might have more insight on their end, since you have already taken all the steps to disconnect it from Shopify. I have a link for Google Domains support here.