Discount code subscription offers

Payments + Shipping & Fulfilment

Topic summary

A merchant using Recharge subscriptions is running a promotional offer: 30% off the first 3 recurring orders, on top of the default 15% subscription discount. However, the checkout page displays confusing messaging—it shows only the 15% discount instead of the promotional 30%, which may deter customers from completing purchases.

Current situation:

  • The discount code itself works correctly
  • The checkout display doesn’t reflect the promotional rate
  • The merchant lacks Shopify Plus access
  • A screenshot was provided showing the discrepancy

Suggested solutions:

  • Contact Recharge customer support directly, as they can best address platform-specific display issues
  • The pricing mismatch likely stems from how Shopify calculates discounts against compare-at prices versus sale prices at checkout—a core platform limitation
  • Consider alternative approaches, such as applying the coupon to a separate product without the base 15% discount
  • Explore alternative subscription apps like Seal Subscriptions if the issue persists
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

We currently use Recharge subscriptions and all subscriptions have 15% off by default. We want to run an additional offer for 30% off the first 3 recurring orders. The code works well, however, on the checkout page, there is a note saying that recurring charges and the amount shows only 15% off, instead of the discounted 30% off. Any ideas how I can change this, or temporarily remove this line until the offer is over. I think customers will get confused when they see this and won’t order. I’ve attached a screenshot. We don’t have shopify plus. Any help, guidance appreciated! Τhank you https://kiki-health.com/

Screenshot 2025-06-06 at 2.55.57 PM.png
Screenshot 2025-06-06 at 2.55.57 PM.png837×915 51 KB

2

Hey there Gina @gina16 I’m not entirely sure on how to solve this issue maybe your best course of action would be to get in touch with their customer service if they have one. If no solution is found, I’d suggest you try out the Seal Subscriptions App on the Shopify site.

3

Hi @gina16 ,

I’m not deeply familiar with Recharge, but it seems like the discount is being calculated based on the original product price — likely the compare-at price. However, at checkout, Shopify only displays the actual sale price. That’s a core limitation of how Shopify handles pricing — the compare-at price isn’t reflected in the checkout display.

So what you’re seeing is a mismatch: the discount is calculated using one price, but displayed with another. Unfortunately, there’s not much you can do about that without changing your setup entirely — for example, applying the coupon to a separate product that hasn’t already been discounted by 15%.

And, surely, the Recharge support team will be able to give you a better answer here…