Hi there,
i got a message from a customer yesterday saying that the discount showed in her checkout but that she was charge full price for the item. I refunded the difference assuming it was something she did. However, just now someone else checked out with an automatic discount code and they too have been charged the full amount even though the code shows in the breakdown of her order.
is this a known bug? What can I do other than constantly refund people for what they’ve been overcharged?
thanks,
anna
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Anna,
I have not heard of such a widespread bug.
You may want to check discount settings and make sure it is set to apply the correct amount. There is a chance that the discount code was created but applying 0 discount.
Hi, @Andhopedesigns .
Thank you for reaching out! I’m sorry your discount isn’t working correctly.
Can you provide me with your website URL and the discount code? I’m going to test it on my end to see if I can figure out what the issue may be.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
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thank you - it’s https://Andhopedesigns.com
So one discount code is now finished, it was a Christmas in July code which ended yesterday. Other managed to use it no problem.
Today, the issue was with the 5for4 code on greetings cards, but it worked once with a different order so it seems to be adhoc not working. I don’t know if it makes a difference, but the order it didn’t work on ordered 6 cards, not just 5.
I am having a similar issue. My code that applies discount codes automatically at checkout via custom code in the cart.liquid file is no longer working, see snippet below. Did anything change with Shopify or did this get deprecated recently?
Hi, @Andhopedesigns .
Thank you for your reply and for providing that information.
It seems to be working fine on my devices. I recommend contacting our Support Team if this issue persists, as they can look further into the order details.
Thank you,