Last week it was recommended (via an error message from Shopify) that I amend my DNS settings.
I ‘spoke’ to 2 individuals via the help desk. The first took over two and a half hours to tell me that I needed to change the numbers. (So slow to respond). Responses are unhelpful. I don’t need to wait 20 minutes to be told, “We understand your situation and will try to help”. I need a solution not glib sympathetic ‘There, there’s’! Eventually I agreed and amended the numbers as instructed. Only then to be told that the change would mean that my website would be offline for 24-48 hours! I didn’t know this until he told me - After I’d made the changes! Furious, I terminated the call, before going back to the help desk and ‘speaking’ to another ‘helper’, who told me that I had been given an incorrect number and that I needed to change it again! My website was indeed unavailable for 48 hours, therefore generating NO sales! Today, over 72 hours after my initial call, I received another message from Shopify telling that there are errors with my website and that I need to amend the DNS number again! Once again I visited help desk and was helped by Maxwell. I say helped, I’m not actually sure that the details he gave me are correct either. I did as instructed via an email, but will now have to wait within 24 hours for his response to my concerns and another 48 hours before I will have an indication that the fix has worked (or not). I can’t say that I’m confident. So, to date, since last Thursday, I lost an active website until Sunday, only to find out today, Monday that it’s still incorrect. I won’t know if it’s worked until Wednesday evening - almost a week since the first incorrect advice took my income- website offline. I now find, through searching online, that getting any suitable from Shopify is unlikely. We’ll see. To say that I am very annoyed and frustrated is a massive understatement. A week’s lost income and of course I have already paid my fees until next December. I do hope that I’m wrong and some proper, credible help is offered.