DNS error

Shopify Discussion

Topic summary

Main issue: A persistent DNS error on a Shopify-purchased domain (>4 days). The system prompts fixes for A record, CAA, and DNSSEC, but only the A record is visible in Shopify and is already set.

Recent updates: One participant’s domain setup completed in ~1 day, suggesting possible DNS propagation or registrar update delays. The domain is confirmed as purchased directly from Shopify.

Shopify staff guidance: Domain setup typically completes within a couple of days and requires an emailed domain verification. They ask whether verification was completed and advise using live chat via the Shopify Help Center to investigate account-specific issues, as the Community cannot access merchant accounts.

Technical notes:

  • A record: maps a domain to an IP address.
  • CAA: specifies which certificate authorities can issue SSL certificates for the domain.
  • DNSSEC: adds cryptographic validation to DNS responses.

Status: Unresolved/ongoing.

Next steps:

  • Locate and complete the domain verification email.
  • Contact Shopify Support through the Help Center for diagnostics.
  • Confirm any DNS changes have propagated or been updated by the registrar.
Summarized with AI on December 29. AI used: gpt-5.
1

This is what I get. Please help. It says to fix A record, CAA, DNSSEC but there is non in shopify except for A which is correctly put. I bought domain from shopify only. Its been more than 4 days now and I still see error

2

I just did that myself few days ago, it took only one day to make it work.

So maybe your domain hosting company is not updating your dns configuration?

3

yes, I purchased domain from shopify

4

Did you try to contact shopify support?

5

Hey, @solawaveeee .

Thank you for reaching out and bringing this to our attention.

The domain should only take a couple of days to complete the setup and there will be an email sent to you for verifying the domain. Did you complete the domain verification?

Since we’re unable access merchant accounts over the Shopify Community, then we’re unable to get a closer look at your domain via the Shopify Community. However, this is something we can assist you with through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, then don’t hesitate to let us know.