I’m facing DNS issues connecting my Shopify store’s custom domain, even after updating A and CNAME records. My gaming accessories store (focused on GTA San Andreas) is inaccessible, showing a “DNS_PROBE_FINISHED_NXDOMAIN” error—any fixes? 
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If you’re having DNS issues connecting your Shopify store to a custom domain, it’s usually due to incorrect DNS settings. Go to your domain provider’s DNS panel and make sure your A record points to 23.227.38.65 and your CNAME record for “www” points to shops.myshopify.com. Remove any old or conflicting records, save the changes, and wait up to 48 hours for DNS propagation. Then verify your domain connection in Shopify under Settings → Domains. If it still doesn’t connect, clear your cache or use a DNS checker to confirm updates.
If you’re facing the “DNS_PROBE_FINISHED_NXDOMAIN” error on your Shopify store, first double-check that your A record points to 23.227.38.65 and your CNAME record for www points to shops.myshopify.com, removing any conflicting records. Keep in mind that DNS changes can take up to 48 hours to propagate globally, so be patient and use tools like DNS Checker to verify. Clearing your local DNS cache and browser cache can also help. Ensure your domain is active and not expired, and consider re-adding it in Shopify Admin → Domains to verify the connection. If issues persist, contact your Udise+ registrar or Shopify support for assistance.
Hi @JamieSmith
Check that your domain’s A record points directly to Shopify’s IP (23.227.38.65) and your CNAME for www is pointing to shops.myshopify.com. DNS propagation may take 48 hours. Clear the cache of the browser, and connect to a different internet network. If you’re using a third party provider make sure there are no conflicting A or CNAME records.
If your Shopify store is showing a “DNS_PROBE_FINISHED_NXDOMAIN” error even after updating the A and CNAME records, the first step is to double-check that the DNS settings are correctly pointing to Shopify’s required IP addresses. Make sure your A record points to 23.227.38.65 and the CNAME record for www points to shops.myshopify.com. After updating, it can take up to 48 hours for DNS changes to fully propagate, so patience is important. Additionally, clear your browser cache, flush your local DNS cache, and try accessing the site from another network to rule out local issues. If the problem persists, contact your domain registrar to ensure there are no domain-level restrictions or conflicts, and confirm that the domain is properly connected in your Shopify admin panel. These steps usually resolve most DNS connection problems and restore access to your store.
If your Shopify store is showing a DNS_PROBE_FINISHED_NXDOMAIN error even after updating records, the issue is usually caused by misconfigured DNS at the domain registrar. First, ensure your domain’s A record points to 23.227.38.65 and the CNAME record for www points to shops.myshopify.com, and remove any additional or conflicting A, CNAME, or AAAA (IPv6) records, as AAAA records commonly cause NXDOMAIN errors with Shopify. Also confirm that your domain is using the correct nameservers and that DNS is managed in only one place (for example, your registrar or Cloudflare, not both). If Cloudflare is enabled, set records to DNS only, not proxied, and temporarily disable DNSSEC. After making changes, allow up to 24 hours for DNS propagation, clear your local DNS cache, and verify the domain connection inside Shopify → Settings → Domains. In most cases, fixing nameservers or removing AAAA/DNSSEC resolves the issue completely.
I was facing the same issue earlier on my store weil glass but fixed.
To fix DNS issues when connecting your custom domain to Shopify, make sure your DNS records are set correctly at your domain provider. The A record for the root domain [email removed] must point to 23.227.38.65, and the CNAME record for www should point to shops.myshopify.com. Remove any extra or conflicting A or CNAME records, as duplicates can prevent the connection. If you are using Cloudflare, ensure the proxy is turned off and DNS is set to “DNS only.” After saving changes, allow some time for DNS propagation, which can take a few hours and up to 24–48 hours in rare cases. I faced the same DNS problem previously on my chatpic store, and it’s now working fine. Once verified, set the domain as the primary domain inside your Shopify settings to complete the connection properly.
DNS issues when connecting a custom domain to a Shopify store usually occur due to incorrect or missing DNS records. To fix this, make sure the domain’s A record is pointing to Shopify’s IP address 23.227.38.65 and that the www version is correctly set as a CNAME pointing to shops.myshopify.com. Remove any extra or conflicting DNS records, such as old A records or AAAA records, as they can block verification. After making changes, allow up to 24–48 hours for DNS propagation, as delays during this period are normal. Once propagation is complete, connect the domain from the Domains section in Shopify admin, This DNS issue happened to me previously on my aft calculator store as well, and everything is functioning normally now. and the SSL certificate should activate automatically.
I faced a DNS connection issue while setting up a custom domain, which was eventually traced back to misaligned DNS records. After correcting the A and CNAME entries and removing a few conflicts, the setup started working as expected. We then allowed proper time for DNS propagation without making repeated changes. Once domain verification and SSL configuration were completed, everything connected smoothly. The store is now loading normally without further issues on the Axurbain site.