Does Shopify have a review feature, and how good is it?

Shopify Discussion

Topic summary

Native Review Feature Discontinued:
Shopify discontinued its Product Reviews app on May 6, 2024. Existing reviews are no longer accessible in admin or visible on storefronts, requiring merchants to migrate to third-party alternatives.

Why It Was Removed:
Shopify likely lacked resources to compete with advanced third-party review apps and doesn’t profit from native features. The original app had poor reviews and received no updates after launch.

Alternative Solutions:

  • Shop App: Collects verified feedback through Shopify’s Shop channel
  • Third-Party Apps: Judge.me, Opinew, and Yotpo offer superior widgets compared to Trustpilot’s free tier
  • Google My Business Integration: Apps can display Google reviews on storefronts

Importing Existing Reviews:
Merchants can export CusRev reviews as CSV files and import them into apps like Judge.me or Opinew. Product IDs must match during import. Judge.me’s free plan supports CSV imports.

Community Reaction:
Users express frustration that Shopify removed a fundamental e-commerce feature, viewing reviews as non-negotiable for online stores.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi - does Shopify have the option to collect product and/or shop reviews?

I currently use the free version of Trustpilot, but unfortunately the widgets are not very good at actually displaying reviews on a website.

I also have lots of reviews through CusRev, which I would like to manually input into the review system (against products) in Shopify. Would this be possible?

1 Like
2

Hi Jj37,

They used to have a product review app however, as of May 6, 2024, the Product Reviews app is no longer available to install. You no longer have access to your existing product reviews in your admin, and reviews from the app no longer display on your store. To continue collecting and displaying product reviews on your store, you need to migrate to another product review app.

Most of the options on the link above provide import tools as well. If you are using Google my Business you can also display reviews from that through apps like this (free option available).

3

Thanks for the info Patrick. However, why would shopify choose to remove a native review function? A primary and non-negotiable element to any e-commerce platform is the ability to obtain reviews… seems rather counter intuitive to remove it…

4

I completely agree! I even started a thread back in 2022 about the app’s issues (link).

One thing to realize is that Shopify doesn’t make any money from adding extra features like this natively, and the review business is very lucrative.

I think it ultimately comes down to not having enough resources to create an app that matches the advanced functionalities that third-party app developers offer. I think they didn’t do anything to the app after release and it had terrible reviews. They have all the tools in house to create something great.

5

@Jj37

Shopify no longer has its Product Reviews app thus it doesn’t natively collect reviews, but you have alternatives such as:

— Shop App: Allows collection of verified feedback from the Shop channel.

— Third-Party Apps: Opinew, Judge. me, or Yotpo applications have better widgets than Trustpilot’s free plan and handle product/shop reviews.

Trustpilot Free

Limited flexibility — the widget is too restrictive for the free package.

Importing CusRev Reviews

Can it be done? Yes

Export customer reviews from CusRev as CSV files then import them into any Shopify app (e. g., Judge. me or Opinew) using CSV or manual entry and ensure that you match product IDs.

Recommendation

Choose collecting and integrating systems with CusRev from the following options available at no cost: switching to Judge. me (which offers free plan CSV imports) or Opinew.

6

Hello @Jj37 ,

I hope you are well!

No, Shopify dosen’t have any native reviews app. For reviews, you can use AiTrillion which includes various functionalities like Review email reminder, Review slider, Review Gallery and many more.

I also want to inform you that there are various tools available with one AiTrillion app like Membership, Loyalty rewards, Email/SMS/Whatsapp/Web push/Flows and many more with a single plan.