Does your store have many customers paying with Paypal?

Payments + Shipping & Fulfilment
1

I’m considering adding PayPal as a payment method for my store. But is it really worth it? For those of you already using this payment option, could you please share some insights?

2

Hey @AlexGrowth,

Thanks for posting this to Shopify Community!
Using the Paypal as a Payment method can significantly impact on Sale. I mean many of your customers will prefer using Paypal instead of other payment methods.

And it’s fact that many of the Merchants using the PayPal as a Payment method. But before moving further with this step it’s important to know where are you selling your products? If you selling your product in a country where Paypal works then it’s a worth. Otherwise it’s not.

Hope this was helpful for you.

If you need help with Payment integration for the paypal then you can let me know.
Thanks

1 Like
3

Hi @AlexGrowth,

Adding PayPal is usually worth considering — here’s why most merchants enable it and a few points to keep in mind:

:white_check_mark: Why It’s Worth It

  1. Customer Trust & Familiarity – PayPal is a globally recognized payment brand; many shoppers feel safer using it, especially first-time customers.

  2. Higher Conversion Rates – Stores often see fewer abandoned carts because PayPal allows one-click checkout without entering card details.

  3. Access to PayPal Balance & Pay-Later – Some customers prefer to pay directly from their PayPal balance or use “Pay in 4,” which can boost average order value.

  4. International Reach – If you sell cross-border, PayPal handles currency conversion and localizes checkout in many regions.

:warning: Things to Consider

  • Transaction Fees: PayPal typically charges similar or slightly higher fees compared to Shopify Payments in some countries.

  • Dispute Handling: PayPal manages chargebacks in its own system, so you’ll have to respond to disputes through their dashboard.

  • Payout Timing: Funds usually settle in your PayPal account right away, but you’ll need to transfer them to your bank manually.

:light_bulb: Best Practice

You can keep Shopify Payments as your primary gateway and simply add PayPal as an extra option at checkout. This way, you offer choice to customers without changing your main payment flow.

Most merchants who activate it see an uptick in completed orders with minimal downsides.

1 Like
4

Hi @AlexGrowth,

Great question — adding PayPal can be a solid move, but whether it’s “worth it” depends a few things specific to your store. I’ve seen stores both benefit and struggle, so I’ll lay out what to watch out for, so you can decide confidently.

:white_check_mark: Pros of Adding PayPal

  1. More buyer trust & comfort
    Many shoppers view PayPal as safer or more familiar, especially if they’ve had issues giving credit card info elsewhere. That can reduce cart abandonment.

  2. Extended payment options
    PayPal often offers features like PayPal Checkout buttons, Pay in 4 / Pay Later, which can increase average order value especially for higher-ticket items.

  3. International reach
    If you sell outside your home country, PayPal is almost universally recognized — good for conversion when customers don’t trust local payment gateways.

:warning: Possible Drawbacks

  1. Fees
    PayPal fees can be higher than some credit card processors, especially for cross-border transactions. You’ll need to compare your margin to see if it erodes too much profit.

  2. Account & fraud oversight
    PayPal has strict policies, and sometimes disputes/refunds can eat into profits. You’ll need solid order validation and customer support practices.

  3. Payment experience friction
    If PayPal isn’t seamless in your region (redirects, currency conversion, etc.), it can add friction rather than smooth the checkout. Always test how the checkout flow actually works for your key markets.

:abacus: My Experience / What I’ve Seen Work Well

  • Stores that keep PayPal as a visible option (button on product/cart page) generally see ~3–7% uplift in conversion from customers who prefer PayPal.

  • For lower ticket / impulse purchase stores, sometimes PayPal doesn’t move the needle much — but for higher-value / international stores, it often makes more difference.

  • Absolutely test in your own checkout (put in dummy orders) with PayPal enabled + disabled, compare drop-offs. Data often surprises.

:wrench: What to Try If You Add PayPal

  • Enable PayPal buttons early in the checkout flow (if your theme supports it) so customers see it before they commit.

  • Display trust badges / “Pay with PayPal” icons on product pages.

  • Monitor your payment fees and returns carefully to see if they’re eating too much margin.

:backhand_index_pointing_right: My verdict: Yes — for many stores, adding PayPal is “worth it,” especially if you serve international customers or need to capture those who prefer PayPal. But it’s not a silver bullet — you’ll want to watch fees and user experience.

1 Like