Hello, I recently bought my domain through Shopify and now I can’t access it or connect it. It took money from my PayPal so I know my purchase went through. However, I look up the domain I purchased, and it’s someone else’s website.
Topic summary
Shopify-purchased domain cannot be accessed or connected, despite successful PayPal payment; when checked, the domain resolves to someone else’s website. No confirmation of a fix yet.
Immediate guidance is to contact Shopify Support for account- and domain-level investigation.
Possible causes cited:
- Expired domain renewal: the domain may have lapsed and could require repurchase.
- DNS propagation after transfer/changes: updates can take up to 48 hours to reflect globally (propagation = time for DNS changes to spread across the internet).
- Missing domain ownership verification: an email-based confirmation step may be incomplete; check inbox/spam for verification instructions.
If contacting support, include:
- Domain name and store name.
- Relevant dates, errors, or screenshots.
- A request to escalate to a domain specialist.
Status: Unresolved/ongoing; user advised to wait for propagation if applicable and otherwise pursue support escalation.
Hey @Arlettepinales ,
You might want to contact Shopify support on that one
Hi @Arlettepinales ,
This is Theodore from PageFly - Shopify Page Builder App.
Reopened Shopify store and can’t connect your domain? Here’s why:
- Expired domain renewal (repurchase needed).
- Domain transfer propagation delay (wait 48 hours).
- Missing domain ownership verification (check email for instructions).
If still stuck, contact Shopify support again with:
- Domain name
- Store name
- Relevant dates/errors
- Request escalation to a domain specialist
Best regards,
Theodore | PageFly