Trouble transferring domain from square to shopify

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Topic summary

A user is experiencing issues transferring their domain from Square to Shopify. The root domain (theartisanforge.com) transferred successfully, but the www subdomain (www.theartisanforge.com) shows errors fetching DNS records.

Root cause: The www subdomain is a separate DNS record (CNAME) that didn’t transfer automatically from Square. Since the domain is no longer registered with Square, all DNS management now happens in Shopify.

Recommended solution:

  1. Configure DNS records in Shopify:

    • A record: Host [email removed] → 23.227.38.65
    • CNAME record: Host www → shops.myshopify.com

  2. Remove duplicate or conflicting records to avoid resolution issues

  3. Set primary domain in Shopify (Settings → Domains) and enable traffic redirect

  4. Wait for DNS propagation (typically a few hours, up to 48 hours)

Responders suggest using dnschecker.org to verify the www subdomain resolves correctly after making changes. The issue remains unresolved pending the user’s implementation of these DNS configuration steps.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

I recently have been in the process of switching from Square to Shopify and have ran into issues with moving the domain over. I’ve gotten theartisanforge.com transferred but the www.theartisanforge.com is showing errors fetching multiple domain records. I went back to my square account to attempt to fix these but the domain is no longer registered through them.

1 Like
2

Hello, I am BrainLee From Samita team.
We have had a problem with duplicate domains, and this is our solution

Why this happens

  • The root domain (theartisanforge.com) is usually set up first during a transfer.

  • The www subdomain (www.theartisanforge.com) is actually a separate DNS record, typically a CNAME pointing to the root domain.

  • When transferring, some providers don’t carry over those extra DNS records, so Shopify can’t resolve the www address until you add or update them.

How to fix it

  1. Check DNS settings in Shopify

    • Go to Shopify Admin → Settings → Domains

    • Select theartisanforge.com

    • Scroll down and look at the DNS settings.

  2. Verify you have these records

    • A record:

      Host: @
Points to: 23.227.38.65

    • CNAME record:

      Host: www
Points to: shops.myshopify.com

      (This is what makes www.theartisanforge.com work.)

  3. Remove duplicates or conflicts

    • If you see multiple www or CNAME entries, remove the extras so only one points to shops.myshopify.com.

  4. Wait for propagation

    • DNS updates can take a few hours (up to 48h in rare cases).

Extra checks

  • Since you mentioned Square no longer has the domain, all DNS is now managed in Shopify Domains. Don’t go back to Square; changes there won’t apply anymore.

  • Use a tool like https://dnschecker.org to confirm www.theartisanforge.com resolves correctly once you’ve fixed the records.

If you’d like, you can send me a screenshot of your DNS results from dnschecker, and I’ll analyze them for you and tell you exactly which records need to be added or removed in Shopify.

Best regards.

BrainLee from Samita team

3

Hi @theartisanforge ,

This happens often when transferring from Square (Weebly) to Shopify - the root domain works (theartisanforge.com), but the www version breaks because the CNAME record didn’t carry over.

  1. In your new registrar DNS, set:
  1. Remove extra/duplicate records.
  2. In Shopify → Settings → Domains, set theartisanforge.com as primary and enable redirect all traffic.

That will fix the error.