We are desperately looking for some help as Shopify can’t seem to assist. We have been purchasing DPD labels through Shopify for a long time, then randomly a couple of weeks ago the option vanished then returned a few days later. Our DPD option has vanished again and been away for over a week now. Has anyone else had this issue??
Topic summary
A merchant reported that the DPD shipping label option disappeared from their Shopify account, initially vanishing a couple weeks ago before briefly returning, then disappearing again for over a week. Shopify support was unable to resolve the issue initially.
Resolution:
- Shopify’s Shipping lead intervened directly and made backend account updates that restored DPD label purchasing functionality.
- The issue appears to stem from carrier integration glitches or connection problems on Shopify’s end.
Ongoing:
- At least one other merchant reported experiencing the same problem afterward.
- The Shopify representative is offering to investigate additional cases on a case-by-case basis by requesting shop URLs and specific details about the disappearance.
1 Like
Yes, I’ve seen this happen before. Sometimes Shopify’s carrier integrations, like DPD, can glitch and temporarily disappear due to backend updates or connection issues. I recommend checking your shipping settings and DPD account connection, and contacting both Shopify support and DPD directly to see if there’s a known problem. Also, make sure your shipping zones and profiles haven’t changed accidentally. Hopefully it’s resolved soon, it’s definitely frustrating!
@Rcostello - We have just made some updates to your account which should unblock DPD label purchases again. Sorry for the inconvenience!
-Bjorn, Shopify Shipping lead
The same has just happened to my account. How did you go about fixing it?
If you send me your shop URL and details on what’s happened I can check it out.