Draft orders

Payments + Shipping & Fulfilment
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Topic summary

A user encountered two issues when using Shopify’s draft order feature for the first time:

Payment Processing Problem:

  • Customer received email to confirm draft order but couldn’t complete payment via credit card
  • System displayed error message stating the store wasn’t accepting Visa or Mastercard
  • User believes payment options are properly configured in settings
  • Workaround: Manually entered customer’s credit card information for in-person payment

Draft Order Visibility:

  • Unable to locate draft orders section in the iPad app
  • Only sees “online” or “POS” options, not a dedicated draft orders view
  • After creating the order, it appears under “online sale type”
  • User is uncertain whether they can process checkout from that location

Status: Unresolved - seeking guidance on fixing payment gateway issue and confirming proper workflow for draft order checkout on mobile app.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hello. I used the draft order feature for the first time and set up the order to send to my client. She clicked on an email that stated she had to confirm the order. I beleive i missed the step of creating the order. However when she went to the payment options it would not allow her to pay via credit card - said the store was not accepting visa or mastercard. How do I fix this?

I also tried to find the draft orders in the app and was not able to do so. Am I missing this? She wanted to pay in person so I had to type in her credit card information.

Please advise.

Thank you,

1 Like
2

Thank you. I do have the payment options selected, as noted below. So not
sure.

As for the draft orders on my iPad, o do not see that as an option. I only
see online or pos. I tested another order and “created order” and it
appears in the online sale type.

I assume I could then check out from there?