Hi all,
I have an issue with my client’s store. Notification emails which automatically sent after an order or any update with order they are all in English. Store default language is Turkish however notifications are sent to customers are in English. And also very weird situation only “order confirmation email” sent in Turkish and others are in English.
There is only one language published in store, sells only in Turkey.
Asked to Shopify Support several times and they adviced me to translate by myself but there are more than 30+ notifications how can I do it?
Turkish is supported language of Shopify, why do I have to translate Shopify’s core functions?
I have never came across like this situation.
Is there anyone can suggest me what to do?
Thank you
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Hi @ecomm_umit ,
that’s very odd. Are you using any translation apps like Translate & Adapt? Have you altered the emails before changing the default language?
Maybe take one of the notifications and reset it. You can do so by editing the notifications and scroll to the bottom in the code editor. Safe the code in a text file before you reset. Then check if the issue still exists with that specific notifications. Maybe that’ll do the trick.
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Hi @OS-Mitch ;
Thank you for your help about this issue. At first I set up the store multilingual with default Turkish and English as a second language however my client changed the decision and I removed the English. There might be a trouble during this stage.
So let me explain how I solved by myself. I created a “new” development store that default language is Turkish and notification emails are all correct as it should been in Turkish. Copied codes of a notification by edit code and paste into the existing store’s notification template. I did it one by one for each template. It is similar to your reset process. Thank you for your kind help.