Email customization for app "digital downloads"

Shopify Discussion
1

Hello, I have some digital products on my store, which I send through Shopify’s free app that is called Digital downloads. Options to personalize automated emails are very limited, is there a posibility to do something else appart the basic features in “settings”? for example, when customer buys 2 digital products, it repeats the whole text again twice in the email (looks awful). It would be interesting also to be able to send different emails for different products.

Or do you recommend to use another app for digital downloads? (free, please)

Thanks in advance

store www.leticiaiborra.com

2

@LeticiaIb Hi, The Digital Downloads app has limited customization options for emails, so to avoid issues like repeated text and to send different emails for different products, I recommend using a third-party app. A good free option is “SendOwl.” It offers more control over email templates and lets you customize the experience for your customers.

This should help improve the presentation and flexibility of your emails.