Users purchasing new domains through Shopify are encountering an error when attempting to add MX records for third-party email providers (primarily Zoho and Google Workspace): “Email forwarding is not allowed for this domain.”
Root Cause:
Starting December 2024, Shopify disabled the Email Hosting & Forwarding feature for all new domain purchases as part of a platform update to “streamline services and improve overall performance.”
Resolution Process:
Workarounds:
Current Status:
No platform-wide fix announced. Each affected user must individually contact support for manual resolution.
Hi all,
I recently registered my new domain through Shopify and have set up Zoho as my mail provider.
When I try and add the required MX records to my domain I receive the following error:
“Email forwarding is not allowed for this domain”
Any help is much appreciated!
i face same issue
Having same issue. Did this ever resolve itself for you?
No not yet.
I spoke with support and they said it was an issue with a recent upgrade to their domain server. They told me to try again today, but I still haven’t had any luck with it
Thanks for the quick response. I’ll let you know if anything changes on my end.
Same issue here - 2 days passed by today.
Same we littery pay this company a bleep ton while they dont even have this in place for love of god
They have it in place, however there seems to be an issue with it according to the helpdesk. I haven’t been able to resolve this yet. No updates from them either.
Alright let me know if you find something out
I’m facing the same issue guys. I cannot validate the MX-records of Zoho in my Shopify domain settings. I’d be glad to hear if someone has a solution for this!
The solution would be if we all start spamming live chat with the same issue maybe then they will wake up
I agree! Very annoying..
It’s beceause Starting December 2024, the Email Hosting & Forwarding feature has been disabled for all new domain purchases.
No more information by the team yet
This is what I was told on 12/22…
15:25 Manuel R (Support Advisor): I appreciate your patience as I looked into this. After connecting with our specialized team, I learned that our domain host is performing server maintenance today. This is leading to some unexpected issues that we’re working to resolve.
15:26 Manuel R (Support Advisor): This maintenance is scheduled for today, and everything should be back to normal by tomorrow.
I’m having the very same issue, I cannot add any MX record nor setup third-party email hosting (Google Workplace).
Very annoying, I wish I had bought the domain on Google Workplace instead…
Talking to shopify support right now, I will update all of you!
Did they come back with anything?
I have the same issue with Google Workspace.. do you have a solution?
Any update ?
No update until now!
