Email Forwarding - Email forwarding is not allowed for this domain

Technical Q&A
1

Hi all,

I recently registered my new domain through Shopify and have set up Zoho as my mail provider.

When I try and add the required MX records to my domain I receive the following error:

“Email forwarding is not allowed for this domain”

Any help is much appreciated!

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2

i face same issue

3

Having same issue. Did this ever resolve itself for you?

4

No not yet.
I spoke with support and they said it was an issue with a recent upgrade to their domain server. They told me to try again today, but I still haven’t had any luck with it

5

Thanks for the quick response. I’ll let you know if anything changes on my end.

6

Same issue here - 2 days passed by today.

7

Same we littery pay this company a bleep ton while they dont even have this in place for love of god

8

They have it in place, however there seems to be an issue with it according to the helpdesk. I haven’t been able to resolve this yet. No updates from them either.

9

Alright let me know if you find something out

10

I’m facing the same issue guys. I cannot validate the MX-records of Zoho in my Shopify domain settings. I’d be glad to hear if someone has a solution for this!

11

The solution would be if we all start spamming live chat with the same issue maybe then they will wake up

12

I agree! Very annoying..

13

It’s beceause Starting December 2024, the Email Hosting & Forwarding feature has been disabled for all new domain purchases.

No more information by the team yet

14

This is what I was told on 12/22…

15:25 Manuel R (Support Advisor): I appreciate your patience as I looked into this. After connecting with our specialized team, I learned that our domain host is performing server maintenance today. This is leading to some unexpected issues that we’re working to resolve.

15:26 Manuel R (Support Advisor): This maintenance is scheduled for today, and everything should be back to normal by tomorrow.

15

I’m having the very same issue, I cannot add any MX record nor setup third-party email hosting (Google Workplace).

Very annoying, I wish I had bought the domain on Google Workplace instead…

16

Talking to shopify support right now, I will update all of you!

:smiley:

17

Did they come back with anything?

18

I have the same issue with Google Workspace.. do you have a solution?

19

Any update ?

20

No update until now!