I created a form with the Shopify app where the idea is that once the customer subscribes, they receive an email. I set up an automated welcome email flow connected to this form. However, despite both being active, the email is not being triggered.
Topic summary
Email welcome automation for new subscribers is not triggering after a customer submits a Shopify app pop-up form.
- Setup: A form created with the Shopify app is linked to an automated welcome email flow; both are marked active.
- Issue: Despite the configuration, the welcome email is not being sent to new subscribers.
- Evidence: No error messages, logs, or screenshots were provided; no troubleshooting steps described.
- Decisions/Actions: None recorded.
- Status: Unresolved and open; no replies or solutions posted.
- Key gaps: Root cause, trigger conditions, and any platform settings (e.g., list assignment, opt-in requirements) were not detailed.