Hello, how can I enable the message feature on my community account?
Go to your profile → My Settings → Preferences → Private Messenger, then enable “Turn on private messages.” If the option isn’t available, your account may be too new and you might need some activity first.
If you go to https://community.shopify.com/badges,
scroll down to “Basic” and click a link on the badge you’re redirected to https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/ where you can see:
Of course, Shopify may have some custom settings, but…
Hi @Necoxer
The message tool does not automatically appear in the Community for everyone. Generally, it appears once you have established a certain trust level within the Community or met some other requirements.
I would suggest continuing to engage by posting and responding to others’ messages within the Community. Alternatively, you may check with the Community moderator or Shopify Support to verify if your access to messages is activated or not.
Hi @Necoxer
The way it works in the Shopify Community is that The SOC is you can’t use Direct Messaging on the Shopify Community until your account has some activity and trust. Try filling out your profile, joining the conversation, and posting useful answers. Messaging may optionaly be enabled as your community status increases. In the meantime, if you need to contact someone, you can respond in the relevant thread and ask them, if it’s appropriate, to take the conversation offline via publicly accessible contact information.