Ennable Message Feature

Shopify Discussion
1

Hello, how can I enable the message feature on my community account?

2

Go to your profile → My Settings → Preferences → Private Messenger, then enable “Turn on private messages.” If the option isn’t available, your account may be too new and you might need some activity first.

3

When the mods grant you a level 1 Basic badge it unlocks the messaging ability.

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How much you have to interact, post, comment, like? I don’t remember. Can’t be that much. Right now you are a new user.

4

If you go to https://community.shopify.com/badges,
scroll down to “Basic” and click a link on the badge you’re redirected to https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/ where you can see:

Of course, Shopify may have some custom settings, but…

5

Hi @Necoxer

The message tool does not automatically appear in the Community for everyone. Generally, it appears once you have established a certain trust level within the Community or met some other requirements.

I would suggest continuing to engage by posting and responding to others’ messages within the Community. Alternatively, you may check with the Community moderator or Shopify Support to verify if your access to messages is activated or not.