ERR_NAME_NOT_RESOLVED server IP address could not be found.

Topic summary

A Shopify store owner reports their domain (eventuallyfriends.store) is suddenly inaccessible, displaying an ERR_NAME_NOT_RESOLVED error on both desktop and mobile devices.

Troubleshooting attempted:

  • Cleared browser cache
  • Ran ipconfig commands
  • Verified Shopify status (no reported issues)
  • Checked with domain provider (no issues reported)

Current status:
The online store remains down despite these efforts. The issue appears to be DNS-related, as the server IP address cannot be found. The discussion remains open with no solution identified yet.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

Shopifystatus and my domain provider has no issues but I got this error today on both my desktop and mobile, eventuallyfriends.store , I’ve tried everything from clearing cache/ipconfig etc and it still wouldn’t work, the online store is just suddenly down today. Does anyone has a fix? Thanks!