Shopifystatus and my domain provider has no issues but I got this error today on both my desktop and mobile, eventuallyfriends.store , I’ve tried everything from clearing cache/ipconfig etc and it still wouldn’t work, the online store is just suddenly down today. Does anyone has a fix? Thanks!
Topic summary
A Shopify store owner reports their domain (eventuallyfriends.store) is suddenly inaccessible, displaying an ERR_NAME_NOT_RESOLVED error on both desktop and mobile devices.
Troubleshooting attempted:
- Cleared browser cache
- Ran ipconfig commands
- Verified Shopify status (no reported issues)
- Checked with domain provider (no issues reported)
Current status:
The online store remains down despite these efforts. The issue appears to be DNS-related, as the server IP address cannot be found. The discussion remains open with no solution identified yet.