Error 404

Store Design
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1

Error 404

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Hey, @bubbleguppie !

Thanks for reaching out here.

Can you tell me more about this 404 error you’re experiencing? Are you seeing this on the login page, admin home or checkout? Any additional information or screenshots would be awesome!

You can also try the below troubleshooting steps to see if that resolves your issue;

  • Clear your cache and cookies on your browser. After this, completely reboot the browser. It might be worth getting the affected customer(s) to clear their cache too.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you’re still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
  • Ensure your web browser is up-to-date on the latest version (we don’t support every browser, but we do support these here).
  • Try another device like a computer or mobile phone.
  • Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
  • Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.

Let me know how it goes and if you’re still seeing any error messages. I’d also be interested to hear more about your business if you have some time, what you are selling, and what your sales goals are for this year. If there are any resources I can share with you to help, I would be more than happy to assist!