How to solve that problem please?
I refreshed page many times, i cleared cache and i also tried with chrome etc but not worked.
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Hey, @carleone89 !
From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform further local troubleshooting steps in addition to what you’ve already tried. Feel free to go through the steps below, then try to log in after each step to see if any of these resolve the problem.
- Try an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try the Shopify Mobile app
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example). If this resolves the problem, the issue is likely with your internet service provider. You may contact them for assistance.
If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit https://shopify.link/goV1 to create a support request.
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Hello, I am having the same problem, did you solve it?
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hello I have the same problem, I have followed all kinds of steps but it does not work
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Hey, [email removed]Rubar!
Before I suggest reaching out to our support team for further investigation, I’d love to see if there’s anything else I can do here to help. Could you please share a screenshot of the error you’re currently experiencing?
Looking forward to hearing from you!
Hi , i cant log in my pages for days. i have same problem, could you solve it?
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Hey, [email removed]Sumerligold!
I’d love to look into the issue you’re experiencing as well. Have you tried performing the local troubleshooting steps I shared above? If you haven’t, please take some time to do so as one of those steps may resolve the issue. After going through the troubleshooting, you can let me know the outcome of each step, especially the step where you use the Shopify mobile app, so I can determine what other solutions I can offer.
If none of the troubleshooting steps resolves the issue, please share a screenshot showing the issue you’re encountering, and I’ll investigate. Looking forward to hearing from you!
type https://admin.shopify.com/store/yourstore(ex.G-ihdfs3) in your url and replace your store with shopify domain, can find this if you go select store page and click on your profile icon and settings. Bookmark the page to make your life easier