Hi,
I was hoping if someone has an answer for this. Every time I load my cart page I get this round red circle just for a fraction of a second but my page loads though. I am not sure why this happened.
Thank You
Hey, @thepoetfriend .
Thanks for reaching out in our Community forums. I can definitely understand the importance of resolving this and I’m happy to help.
To gather more context, may I ask if you’ve made any changes to your theme’s coding? Based on the information you shared, it sounds like this may be a browser-specific issue as it is resolved by refreshing the page. Does this persist on another device? If not, I recommend:
- Clearing your cache and cookies on your browser. After this, completely restart the browser to view your collection page again.
- It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.
If this doesn’t solve the problem, it is possible that there is something else going on with the theme itself. Let me know if that works for you.
Talk soon,
Hi Luna,
Thank you very much for your response. I have tried doing all that but I did try to delete a third part app code on my theme on the cart page. I am of the opinion something might have gone wrong there. Is there a way I can get this fixed?
Neetha
Hey, @thepoetfriend .
Thanks for that additional context. It sounds like that could definitely be it. To test this, you can see if the same error occurs on a ‘fresh theme.’ To do so, you can go to Online Store > Themes > Theme Library. I then recommend downloading a free theme and testing if the same error occurs when accessing the cart page through the theme editor.
If not, then there is likely something going on with the coding you removed. I recommend reaching out to the app developers directly so that they can resolve this for you. You can find their contact information on the app page, in the Shopify App Store. Or, if you share the name of the app you used, I can provide you with that information.
Warmly,
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Hi Luna,
Thanks so much for the suggestion. I deleted the entire cart theme and repasted from the fresh theme, It’s all good now. You really saved me from so much stress and disappointment.
Neetha
Hey, @thepoetfriend .
Thanks for getting back to me! I’m happy to hear that resolved it. If you need anything else, don’t hesitate to reach back out.
Warmly,