Error message

Technical Q&A

AI-generated summary

A Shopify user reported repeatedly seeing a 500 error message across the admin. A responder explained that a 500 error can indicate a temporary server, browser, network, or connection issue and suggested checking Shopify’s status page, clearing cache/cookies, using incognito mode, and disabling VPN or proxy services.

The issue was resolved when the user disabled their VPN, which they confirmed was the cause. A later response added that Shopify’s status page may still show normal operations during similar recurring errors, so users should also test different browsers and networks and note whether the error appears across all pages or only specific areas.

Current outcome: resolved for the original user by turning off the VPN; broader advice remains to contact Shopify Support if the error persists across multiple admin pages after basic troubleshooting.

1

I keep getting this message wherever I go lately:

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2

Hi @Sunny17,

A 500 error usually means a temporary server or browser glitch. Here are quick steps to fix it:

  1. Check System Status: Visit status.shopify.com to see if Shopify servers are down.

  2. Clear Cache & Cookies: Clear your browser data to refresh session files.

  3. Use Incognito Mode: Open in a private window to test if browser extensions are causing it.

  4. Disable VPN: Turn off any active VPN or proxy.

If all systems show green and the issue persists, contact Shopify Support for backend log checks.

3

You are a genius! I did all of the above, except the VPN. That was the culprit - thank you so, so much! <3

4

Hi @Sunny17 Welcome To Shopify Community So This 500 error is a known recurring issue that a lot of merchants run into, and it’s worth knowing upfront: Shopify’s own status page frequently shows “everything operational” even while people are actively hitting this error, that mismatch has come up repeatedly in past threads about this exact message, so don’t rule it out as a Shopify-side issue just because status looks clean.

Standard troubleshooting before escalating: try a different browser or incognito/private window (rules out cache/cookies/extensions), try a different network if possible (mobile data vs wifi, rules out local network/ISP issues), and note whether it’s happening on every single page or specific ones (all-admin vs. specific pages like orders/products points to different causes).

If it’s happening “wherever you go” as you described (not tied to one specific page or action), and basic troubleshooting doesn’t fix it, this is worth reporting directly to Shopify Support rather than waiting it out, especially if it’s affecting your ability to run the store. Mention it’s happening across multiple pages/areas, not an isolated one, since that detail helps them distinguish between a broad platform issue and something account-specific.

Hope this helps, and if it does, don’t forget to like and mark it as the solution. Thank you!