Hi Team,
I’m having a 500 error at login. Ive tried clearing the cache and restarting the computer. But the error continues.
Any other know solutions?
regards
Topic summary
Multiple users are experiencing persistent 500 server errors when attempting to log into their Shopify admin panels. Standard troubleshooting steps like clearing cache and restarting computers have not resolved the issue.
Key Points:
- The error affects multiple stores simultaneously, with one user reporting issues across all four managed stores
- 500 errors indicate a server-side problem originating from Shopify’s infrastructure
- Admin access has been unavailable for several hours
- Shopify’s status page reportedly shows “all systems operational” despite ongoing issues
Current Status:
- The problem remains unresolved
- Users have reported the issue to Shopify support
- Frustration is expressed over this being described as a recurring problem with the platform
5 Likes
same here…on all four shopify stores we manage (and currently looking to switch all of them away from shopify)
500 error means it’s on shopify’s side…“support’s” suggestions about clearing cache, using incognito window, etc. are just blowing smoke
shopify can’t even keep their own status page up to date…it still reads “all systems are operational” even though we’ve been without admin access for hours and have reported it, too
this is a recurring issue with shopify (not rare) – definitely do not recommend shopify to anyone
1 Like