Error with calculating discount on VAT taxed items

[shmutke]

This error is going on for 6 months and Shopify support just promised to fix it, but nothing happens.

Problem explained from customer perspective in 3 steps with screenshots:

1. Tshirt cost 39 EUR (with 21% VAT), 32.23 EUR (without VAT) and I want to give a 38.99 Eur Discount to my customer.

2. Customer adds discount code which gives 38.99 EUR discount, So item should cost 0.01 EUR , but problem is that system starts calculating discount from price without VAT and Tshirt goes for free.

3. And at the last checkout stage, the discount is being calculated from the price with VAT, so the Total amount does not match and the system gives an error message.

I’m very disappointed that Shopify can’t solve problem for the last 6 months. Im a bit tired of those answers “technical team is still working” “we found a problem and fixing it” or the last few emails they just stoped answering

Any help would be great

Screenshots of order steps

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[Rostislav]

It is what it is. I have seen it as well. the only way around it is to use exclusive VAT pricing , but it is not liked much by EU customers.

Shopify takes the item cost from the catalog, Identifies the pricing rule ( I presume your setting for catalog pricing rules is like that :

) and then applies the discount to the base price (price net of VAT) , but when the process reaches the chcekout it uses the destination VAT rule (I presume you have dynamic ctax- inclusive pricing) and Shopify adds the VAT …

So it is up to them to change the logic.

And a small advice - do not show personal data in pulic areas as it is done in your example.

www.easproject.com - the best EU and UK VAT complience solution