Hello!
I have just launched my site and my site seems to be going on / offline every few minutes with this error: DNS_PROBE_FINISHED_NXDOMAIN
I have a GoDaddy domain that I have just switched from using with a Wix site to a Shopify site. My shopify site has been working occasionally this morning, but it keeps going back and forth between working and not working (with the DNS error).
Can anybody help?
Thanks,
Erin
Hi, @ErinB .
Sophia here from Shopify. Welcome to the Shopify Community!
If the domain was connected to Shopify within 48 hours of the DNS_PROBE_FINISHED_NXDOMAIN error coming up in your browser, it may have been that the SSL certificate wasn’t fully provisioned yet. It can take up to 48 hours for the domain to be fully connected. Please let me know if you’re still experiencing any issues with the connection.
In the meantime, it may be helpful to double check the DNS settings for the domain on your GoDaddy account to ensure that it is connected to Shopify correctly. It’s important that the domain has only one A record (23.227.38.65), and that the www CNAME record points to shops.myshopify.com. If there are any other records like AAAA records or DNSSEC, those may stand in the way of a stable connection to your Shopify store. We can also use a tool like ICANN lookup to make sure your domain is active and not still waiting on verification.