A few years ago I was sent an email saying a product had been removed because it breached the shopify AUP. The thing is, they made a very easy and stupid mistake and they removed the violation when I complained. They confused the AUSTRALIAN FLAG with a Confederate Flag - they look nothing alike and yet still issued a violation.
Even though they removed the violation, the shadow effects after you’ve been hit with one of those last forever.
The first impact, I couldn’t install the Shop channel and had to fight them to overrule that. I also was never offered Shopify Capital until I contacted them. Now today, I find out there are rewards for meeting sales targets, such as 10K orders in the store, my store has had over 20k sales and I don’t get them because:
Eligibility: Milestones may be awarded to shops that have reached 10,000, 100,000 or 1,000,000 lifetime orders, respectively, in addition to other requirements determined by Shopify from time to time, including a merchant’s good standing and compliance with Shopify’s Acceptable Use Policy (“AUP”) and Intellectual Property Policy (“IP Policy”).
It is ridiculous that when a seller is given a violation by mistake on Shopifys behalf that the mistake continues to affect the seller years later. Shopify - you need to sort your systems out.