Multiple users report being scammed by FC-Shopify.com, a fraudulent store that has since gone offline. The original poster placed two orders, received confirmations from suspicious Gmail addresses, but cannot reach customer service or access the now-defunct website.
Key Issues:
Store displayed a fake “Shopify Safe to Shop” badge
Suspicious domain name and Gmail-based contact addresses
Site completely disappeared after orders were placed
No response to customer service emails
Recommended Actions:
File disputes through payment providers (PayPal or credit card)
Submit fraud claims/chargebacks, which typically freeze merchant funds during investigation
Contact banks directly for assistance
Important Clarifications:
Shopify cannot legally disclose merchant information or confirm if a business uses their platform
Shopify is not a marketplace and has no access to individual store operations
Recovery must be pursued through payment methods, not Shopify directly
At least one other user reports a similar experience from May 2023, with identical patterns including Facebook Marketplace listings under different vendor names. PayPal denied their claim, stating the transaction was ineligible.
Summarized with AI on November 20.
AI used: claude-sonnet-4-5-20250929.
I placed 2 orders with FC-Shopify.com and received confirmations of my orders from NIU jmservicefor@gmail.com this morning when I went to check the status of my orders the store site was down. I have had no response from several emails to their customer service: qwsazxuthgbv664@gmail.com . The site had a Shopify “Safe to Shop” tag at the lower right of the site. I would like Shopify to supply me with the information that they have for this vendor so that I can pursue them for my refund. I appreciate any help that can be provided.
Oof, with that domain name + those emails addresses + “Shopify Safe to Shop” badge this definitely sounds like a scammer to me.
Since they didn’t respond to your emails I would go through the payment provider you used (looks like PayPal) to submit a case for fraud.
I’m not sure Shopify would share private details of a customer, and if the store’s closed there’s probably not a way for the vendor to refund you anyway, best bet I think is go through your payment method.
While this is definitely a stressful, unfortunate situation, Shopify is unable to provide the details of the business you purchased from. Legally, we can’t disclose if a business does or doesn’t use our software. Additionally, as Shopify is not a marketplace, each business that uses our platform is it’s own independent store, and we don’t have access to their business operations. We do, however, provide a detailed FAQ for customers in your situation.
As @JoesIdeas mentioned. The best solution to recover your funds is via your payment method. If a chargeback is filed and a business is using Shopify Payments or PayPal, the funds are pulled from the merchant’s account while the banks investigate. In these situations, the funds are generally returned.
I placed an order on May 5, 2023 and received an email confirmation of my order and invoice. I checked on the status for over a week and it showed as being processed. This week everything disappeared from the link. I have copies of all correspondence. I see that similar postings are listed through Facebook Marketplace, but with difference vendor names. I have submitted a claim through Paypal and they said that this transaction was not eligible.
