I placed 2 orders with FC-Shopify.com and received confirmations of my orders from NIU jmservicefor@gmail.com this morning when I went to check the status of my orders the store site was down. I have had no response from several emails to their customer service: qwsazxuthgbv664@gmail.com . The site had a Shopify “Safe to Shop” tag at the lower right of the site. I would like Shopify to supply me with the information that they have for this vendor so that I can pursue them for my refund. I appreciate any help that can be provided.
Oof, with that domain name + those emails addresses + “Shopify Safe to Shop” badge this definitely sounds like a scammer to me.
Since they didn’t respond to your emails I would go through the payment provider you used (looks like PayPal) to submit a case for fraud.
I’m not sure Shopify would share private details of a customer, and if the store’s closed there’s probably not a way for the vendor to refund you anyway, best bet I think is go through your payment method.
While this is definitely a stressful, unfortunate situation, Shopify is unable to provide the details of the business you purchased from. Legally, we can’t disclose if a business does or doesn’t use our software. Additionally, as Shopify is not a marketplace, each business that uses our platform is it’s own independent store, and we don’t have access to their business operations. We do, however, provide a detailed FAQ for customers in your situation.
As @JoesIdeas mentioned. The best solution to recover your funds is via your payment method. If a chargeback is filed and a business is using Shopify Payments or PayPal, the funds are pulled from the merchant’s account while the banks investigate. In these situations, the funds are generally returned.
I placed an order on May 5, 2023 and received an email confirmation of my order and invoice. I checked on the status for over a week and it showed as being processed. This week everything disappeared from the link. I have copies of all correspondence. I see that similar postings are listed through Facebook Marketplace, but with difference vendor names. I have submitted a claim through Paypal and they said that this transaction was not eligible.
