GMC - Misrepresentation

Shopify Discussion

AI-generated summary

Google Merchant Center (GMC) account faces suspension issues tied to policy compliance and listing errors. Reported errors include: Missing value [color] on a watch product (watches treated as apparel require a color attribute) and Invalid checkout link [checkout link template] in Brazil, India, Japan, and the United States.

Clarifications: Google’s checks can be country-specific and random. The “checkout link template” relates to the Buy/Checkout link used on free listings configured inside GMC, not Shopify. The presence of this error implies an active GMC linked with Google/YouTube.

Recommended actions: Add the color attribute to relevant products; display in/out-of-stock status; use a domain-based email (not @gmail.com); share/fix the GMC checkout link template; start by targeting the home country (France) to build trust before expanding; review and comply with GMC policies. Verify feeds and settings by logging into GMC, even if no manual feed was created (YouTube linkage may create data flows).

Open questions/notes: Shopify checkout redirects to a myshopify.com domain, which may affect the checkout template validation. A business name without registration/Maps listing was queried but not resolved. A screenshot was shared. Status: unresolved/ongoing.

1

I have problem with my Merchant account. I already edited most of things but still cant pass this suspension.

My Shopify store website is https://cloclips.shop/

Missing value [color] for this product, I dont know why.

https://cloclips.shop/products/wristwatch-with-spongebob-image

Invalid checkout link [checkout link template] for all products. but only in 4 countries - Brazil, India, Japan, United States. https://support.google.com/merchants/answer/15066894?hl=en

I dont understand what google wants to add.

If someone could help me with it, I would be veryy grateful.

2

For apparel products, which include watches, you have to add the color attribute.

Please share the current checkout template you are using and or value.

Do not use @gmail.com instead make sure you use a matching email address from the domain.

Make sure you first advertise and target France, where you are located, not a foreign country, once you have built up a reputation for a bout half a year or so try to expand into other countries.

Make sure to show if an item is in or out of stock.

You may have more issues, so make sure to check:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

3

I use default checkout template although its domain redirects to https://ece96e-97.myshopify.com/checkouts its not my main domain cloclips.shop, maybe its the problem? Strange why all 180 countries its OK, but these 4 not.

I wont run google ads, I have youtube channel where I post videos and want that under videos were displaying my store products. Would I be able to make it for worldwide?

If I added business name because its needed but have not registered business and added to google maps, would it be a problem?

checko.PNG
checko.PNG885×1340 42.6 KB

4

Not everything, or every country, or every policy is checked at all times, Google checks things at random.

You need to check if you are submitting feeds in GMC, if yes, you need to comply with all policies.

5

I didnt created any feeds. I still can’t figure out what problem I have in the checkout, why I have an error, I’ve already read all the rules.

6

Based on the details in your first post, you linked google and youtube to google merchant center.

Checkout link template is for the buy now button on free listings which is setup in Google merchant center only. So as you shared this is an issue, you will have an active GMC account. Try to log into your GMC account.