Google error message

Topic summary

A user is experiencing persistent error messages when attempting to connect their Shopify store to their YouTube channel through Google Merchant Center. Google support has not been helpful, and a third-party quoted $3,500 to resolve the issue.

Current Status:

  • The setup cannot be completed, preventing the first sale
  • No specific error details have been shared yet

Response Received:

  • Another member offered limited assistance, acknowledging their experience is primarily with WooCommerce rather than Shopify
  • Suggested re-running the setup process in case a step was missed
  • Provided a YouTube tutorial link for reference
  • Requested error messages and screenshots if the issue persists

The discussion remains open, awaiting further details about the specific errors encountered.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

My Google merchant account keeps giving me error messages and will not let me connect my Shopify to my YouTube channel. I haven’t found where or how to fix this and Google is no help at all. I talked to someone who wanted $3500 to fix it–surely this is a common problem you guys have help articles on? I can’t even get the store set up to make that first sale. :disappointed_face:

Hey @ShirleyJump , thanks for your question.
I’ll be honest the only experience I have with Google Merchant Center is in setting it up with a woocommerce store but here’s a video I found on how to set it up: https://youtu.be/m85kfIWhhoc?si=9H06BZo3uma2Ncft

My recommendation to you is to run through the set up process again, you probably missed something.
Now if that doesn’t work, send me a reply here along with your error message and some screenshots of what you have tried so far.
I don’t have much experience dealing with Google Merchant center and Shopify but I’ll do my best to help.