Google Merchant Account Misrepresentation Suspension

Shopify Discussion
1

Hi Shopify Community and Experts

My website www.appstv.com.sg has Google Merchant Account Misrepresentation Suspension since early Nov. We found and fixed 15 items thanks to information provided by @EmmanuelFlossie and a consultant

Although our site is new, we have sold quite a few items and have a dozen google reviews. We did not link our social media sites as they are still new.

Is there anything else that could have been missed out before we submit for review?

Reviewed information below -

https://support.google.com/google-ads/community-video/307426020
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

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I recommend adding your availability status on the product landing page, show if its in or out of stock.

Your checkout is missing a contact link.

These are the things I see after a quick look.

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Thanks Emmanuel, this advice was helpful. Will reach out to you directly if we have further issues after our review.

4

Hi Emanuel our review was not successful

We implemented stock levels and added contact link to checkout as advised.

After the review we realized the shipping policy timezone did not match - we fixed this. Photos were on a black background so we switched to white.

We do not know where else we could have missed out - perhaps social media site links and google review display?

We have social media sites i.e. Facebook, Tiktok, Instagram but we did not link them to the site and Google business profile, must we link them or is it optional?

Thank you

5

I recommend step by step, check all the policies and compare them against your website and business.

As you already know Google does not share specifics, so the best way to move forward is checking the links you already posted.

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Thank you Emmanuel we will do a recheck again before the next review.