Google Merchant Center error : Missing shipping information

Shopify Discussion
,

Topic summary

A Shopify store is encountering a “missing shipping information” error in Google Merchant Center despite having delivery zones and conditions configured in Shopify. The store owner has set up shipping for the USA market with USD currency and enabled automatic sync through the Google channel.

Key Issue:

  • The error disappears when shipping is manually configured in Google Merchant Center, but the user wants to use Shopify’s automatic integration to avoid duplicate work and potential errors.
  • A critical difference was discovered: their working store has an “App Delivery Profile” in Shopify’s delivery settings, while the problematic store lacks this profile.

Troubleshooting Attempts:

  • Verified currency settings match (USD for US market)
  • Created test apps with full permissions, but the “App Delivery Profile” still doesn’t appear
  • Compared settings between working and non-working stores in the same account

Current Status:
The discussion remains unresolved. The user is focused on finding how to add or enable the “App Delivery Profile” in their second store to match the working configuration of their first store. A suggestion was made to manually configure shipping in Google Merchant Center and disable automatic settings in both platforms, though this doesn’t address the root cause.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

Warning to manually set shipping information instead of automatically importing from Shopify.

airpost_0-1704290367800.png
airpost_0-1704290367800.png1246×432 12.9 KB

delivery zone setting is done.

airpost_1-1704290393616.png
airpost_1-1704290393616.png612×724 27.8 KB

Also many conditions.

airpost_2-1704290541417.png
airpost_2-1704290541417.png1338×736 50.9 KB

google channel Setting page: image Korean means ,
target Country : USA , language : English
Delivery Setting : automatic sync

products open on google channel.

airpost_3-1704290669201.png
airpost_3-1704290669201.png1268×640 43.1 KB

In google merchant Center

airpost_4-1704290876009.png
airpost_4-1704290876009.png804×974 85.9 KB

airpost_5-1704290889710.png
airpost_5-1704290889710.png628×506 61 KB

airpost_6-1704290913303.png
airpost_6-1704290913303.png1584×486 28.8 KB

airpost_7-1704291004090.png
airpost_7-1704291004090.png1470×400 27.3 KB

If shipping settings are manually configured, the warning no longer appears and approval is granted. However, I do not want to perform separate tasks. Double setting increases the likelihood of errors and is inefficient, and editing information in Google’s shipping information screen is too inconvenient. I must use Shopify’s automatic integration for shipping information.

2

If you are submitting shipping settings via an app, and Google says it’s missing, this usually means the currency did not match between what the app sent and what your data feed targeting is.

As you said you are targeting US, then the shipping settings should be USD. Not sure if you checked what currency was used prior to changing it.

3

Hello
Thanks for reply!
You mean delivery setting is on market menu like image?

airpost_0-1704453400882.png

When I click the menu and click the USA > Delivery , then the currency is also USD

airpost_1-1704453475958.png
airpost_1-1704453475958.png1276×432 17 KB

airpost_2-1704453488808.png
airpost_2-1704453488808.png1530×188 5.35 KB

airpost_3-1704453546557.png
airpost_3-1704453546557.png1480×726 42.6 KB

Am I miss something? or is there any other setting menu somewhere?

4

Finding ‘App delivery profile’ setting menu , but can not find.

our other store has it like image 1. but issue store have not.
also found community but I can’t.
Can you help me more?

airpost_1-1704455394262.png
airpost_1-1704455394262.png1468×1184 58.8 KB

airpost_0-1704455323667.png
airpost_0-1704455323667.png1494×410 15.5 KB

5

I found more.
It related with app (of course) of my store.
When I make app then the delivery profile may show like image 1

So I made 2 apps but don’t same image1 .
like image 3 I made apps and include all permissions.
Still not same image 1. App created but do not show on top of ‘settings/apps?tab=installed’ page.

Also the apps Installed.

image 2

airpost_1-1704457090517.png
airpost_1-1704457090517.png1634×608 31.2 KB

image 1

airpost_0-1704456999914.png
airpost_0-1704456999914.png1506×656 34.3 KB

6

I don’t know about other apps, sorry.

Regarding the shipping settings, if the shipping option currency is the same as the price currency in the feed, then you should not have an issue. If you do have an issue, then it is most likely related to something else, which is hard to figure out based on the info shared.

I recommend digging deeper checking and re-checking.

7

A “App Delivery Profile” is added to the delivery channel of the store that works well with the Google Seller Center, and the store that does not work does not have this profile.

I would like to ask how I can add an “app shipping profile”.

airpost_0-1704675032019.png
airpost_0-1704675032019.png1160×856 45.7 KB

Please tell me how to add the red part. Thank you.

8

If it’s not already in Google Merchant Center, then I guess it’s not a default shopify shipping option, in this case you need to manually add it using the guide: https://support.google.com/merchants/answer/6069284?hl=en

Make sure to disable automatic shipping settings in your Google and youtube app to avoid your manual shipping settings from being removed.

9

digging deeper..yes we need!

10

Google merchant always shows ‘missing delivery profile’

Our store has few stores in same account and 1st store works well with google merchant center, but this 2nd store did not.
After followed 1st store setting , we found the “app delivery profile” doesn’t show on 2nd store , As Google mentioned every time.

Now we focused to find way for “app delivery profile” shows.