All of my Google Merchant Center items have been suspended due to inaccurate shipping costs. I asked for Google’s supports help, but they can’t solve it.
The issue is quite complicated: my store’s shipping rate is calculated based on products’ weight plus the package material’s weight.
Example:
Shipping rates:
0–100g: $3.80
101–200g: $5.20
…
Package Weight: 30g
Product A Weight: 50g
Product B Weight: 90g
…
Shipping rate for product A: 50g+30g=80g= $3.8
Shipping rate for product B: 90g+30g=120g= $5.2
In this case, once I put $3.80 on the shipping rate for 0-100g in the Google Merchant Center, there will be no problem when a customer orders a product for lighter than 70g; the shipping rate on the landing page will match with the shipping rate in the data feed. However, these two shipping values do not match when a customer orders a product within 71-100g, it will jump to the second tier.
It’s no way to add the package material weight into all products since it will overcharge when a customer buys more than one product. How can I solve this problem, any suggestions?
Thanks,
Eric