Hi please help!
I have been attempting to configure my employer’s small business’ ready for multiple sales channels including Google and Facebook.
In order to get the products ready, I have been populating shopify with the required Google fields for apparel (colour, age, gender etc) however I am still seeing errors of missing values on both GMC and shopify for products I updated a week ago.
Almost all of our products have been approved which is great, but we are getting these missing value warnings, which I am concerned means the information being displayed to customers could be incorrect or missing altogether.
Please see specific example of the smooth tactel padded bra which I have inputted age group, colour & gender fields for but is still showing as missing.
I have been populating these fields 25 items at a time in the google products part of shopify, but it is taking a very long time as we have many products and I am not convinced I am doing it correctly. Please help!
Thanks,
Bodas
Currently, the free shopping app you are using, has for a few months now, having bugs as what you describe, including issues with product identifiers.
There are several options you can take.
Add the data using a supplement feed in Google Merchant Center. This is done by first downloading your data, then keeping the columns ID, color, gender and size. Edit the file and upload as a supplement feed.
Official guide: https://support.google.com/merchants/answer/7439058?hl=en
If you want an easy to follow guide: https://feedarmy.com/kb/download-a-copy-of-your-data-feed-from-google-merchant/
Then to add the supplement feed: https://feedarmy.com/kb/fix-products-expiring-created-via-website-crawler-in-google-merchant-center/
Alternatively, you can use an app that does this all for you: https://apps.shopify.com/multiple-google-shopping-feeds
Did this work. I have been have this issue for some time as well and manually change however it will keep coming back as an error. I too have a large inventory and this can be time consuming.
If you don’t want to use the alternative routes I have suggested, then the only way forward is to contact Shopify support and explain the issue so that they can fix it.
