Hi, My site has been flagged for Misrepresentation. I can’t figure out the issue. I have found the following:
Demoted: Limited performance due to missing identifiers [gtin, mpn, brand] in [Shopping_ads] [US].
—** My items are custom and labeled as such so I shouldn’t need identifiers. Why is google not seeing this?
Suspended account for policy violation in [Shopping_ads] [US].
—** Misrepresentation - possible issues:
a) I offer digital downloads for embroidery designs. I have an established shop on ETSY. Initially, I imported the reviews from there but have since deleted them thinking that was considered misrepresenting?
b) I offer free downloads for designs that support disease awareness. Does Google think I am scamming people because they are free?
This is Victor from PageFly - Landing page builder:
It’s also possible that there may be other policy violations on your website that have not been identified yet. For instance, ensuring that the website content, product information, and pricing information are accurate and up-to-date is essential to comply with Google’s policies.
To resolve the policy violation, you should review Google’s policies thoroughly and check if there are any other issues on your website that need to be addressed. You can also contact Google support for further assistance in resolving the policy violation.
Google Shopping generally does not allow digital products. There are some situations it does, such as Microsoft software, but other then these big brands, digital downloads are not supported.
Thanks for that. I didn’t know that digital products aren’t big with Google shopping but there are others that pop up when you search for embroidery designs so I’m just trying to figure out how to make that happen if possible. It’s all such a mystery! Not understanding what is being “misrepresented” is frustrating.
Sure, I appreciate your response. I can’t figure out where I am not following Google’s policies. Seems like contacting google for an exact reason isn’t possible.