Gpay

Shopify Discussion

Topic summary

Inconsistent display of the Google Pay (GPay) accelerated checkout button across devices, especially on iOS. Product pages sometimes show only Apple Pay, while the bag page shows Apple Pay, GPay, and standard checkout.

The merchant asked how to make GPay appear consistently and whether patterns can be identified via code or settings. Support previously said it depends on browser and device software.

Reply clarifies the behavior is algorithmic and adaptive at scale, so merchants can’t force GPay to appear on ineligible devices or for users unlikely to use it. It’s by design to optimize checkout.

Key factors influencing which dynamic checkout button shows:

  • Payment settings
  • Whether Shop Promise is active (prioritizes Shop Pay)
  • Customer’s browser
  • Customer’s device
  • Customer’s personal payment history

Outcome: No guaranteed way to ensure consistent GPay visibility or to map exact device patterns via code. Guidance is to rely on Shopify’s dynamic checkout logic and consult documentation on dynamic checkout and accelerated checkouts. Status: clarified, not a platform bug; request for consistency not actionable.

Summarized with AI on December 17. AI used: gpt-5.
1

Hello, I have a question about the Gpay button. It appears inconsistently across different devices, particularly on iOS. For instance, the Gpay button displays on some iOS devices, but not on others. Another problem is that the devices the product detail page displays only apple pay without the Gpay button while the shopping bag page has all three button (Apple pay, Gpay and checkout) displayed. It seems to be inconsistent. I contacted the Help Center, and they informed me that this behavior depends on the browser version and the device’s software updates. This seems inconsistent and random, as we have no control over these factors.

  1. Is there any way we can ensure that the Gpay button displays consistently across all devices?

  2. Is there a way to identify patterns or specific devices that determine when the Gpay button appears? Is there a way to find it through coding or the website setting?

2

It’s an algorithmic process to scale for billions of customers and device/os/browser combos.

This is something to embrace unless you got a budget to burn trying to make your own stack.

Think it through, you asking to force Gpay etc to show even for ineligible devices or to users who won’t even use that method of payment.

The kind of dynamic checkout button that displays to your customers depends on the following factors:> > - your payment settings> - whether Shop Promise is active, which will prioritize Shop Pay over other checkouts> - the customer’s browser> - the customer’s device> - the customer’s personal payment history> > https://help.shopify.com/en/manual/online-store/dynamic-checkout#:~:text=The%20kind%20of%20dynamic%20checkout%20button%20that%20displays%20to%20your%20customers%20depends%20on%20the%20following%20factors

Also see https://help.shopify.com/en/manual/payments/accelerated-checkouts