Has anyone received this email about sale of branded or trademarked products. This comes after the Attestation email. I received it on a Saturday and was required to respond by Tuesday. Monday was a public holiday. Now my website is down!
Not only are they requiring me to send in invoices to them, they also want me to send a confirmation from ALL my brands. Do they actually grasp how long this would take. They don’t even given me 1 business day. I am a lawyer and I have read their terms and conditions and I still cannot see where they have the right to demand this information. When we sign on to Shopify we have to agree not to sell products that we don’t have a legal right to sell. Nowhere does it say that we are required to provide proof of that.
It’s thuggery and Shopify should be ashamed of itself. I am in Australia and I can’t even get the right department because our hours do not correspond.
Sorry to hear you’re not happy with the status of your account currently.
Could you confirm that you’ve gotten an email contact from one of our specialist teams about this already?
If so, then replying to that email would be the best and only place you’ll be able to get more info on this topic as it’s not something we can help out with in terms of regular support.
While we won’t be able to provide legal advice at all, you can address any queries or concerns you have to our escalated team by way of a reply to that email.
Let me know if you have not gotten such an email, so we can be sure you have a line of contact with the relevant specialist team.
Bear in mind that these teams have a longer turnaround time and are required to work via email only in order to adhere to secure processes, so it can take a bit longer to hear back.
Rest assured, if you’ve already been in touch there your reply will be seen and responded to in the order it was received.
Shopify sorted itself out and activated my account. BUT it has just happened again!!! This is harassment and it is unlawful. You send emails in the middle of the night saying you are holding my funds until I provide the same documents AGAIN even though you have no lawful right to do so.